SPECIALIZED BUSINESS ENGLISH

English for the Public Sector – 24 hours  (English/German)

This intensive course includes work on giving presentations, making speeches, preparing opening statements, chairing and participating in formal and informal meetings, written communication and telephoning. Participants can also expect to practice language related to hosting visits, socializing and working in a multicultural environment.

Course content:

  • Presentation of one's own area of work and organizational structure
  • Simulated negotiations and meetings
  • Aspects of international relations including intercultural understanding
  • Communication in an international context including lobbying

Course includes: agreeing and disagreeing, interrupting, clarifying and confirming, asking for comments, summarizing, asking appropriate questions, challenging/defending an opinion, persuading and compromising, making proposals, offers, suggestions, opening/closing meetings, meeting and greeting, receiving visitors, socializing, using the telephone effectively.

English for Lawyers – 50 hours

The course is designed to develop participants' language and communication skills in a legal context. The course focuses on active speaking and writing skills and communication strategies.

  • legal vocabulary expansion
  • effective communication skills for meetings and negotiations
  • effective participation in discussions
  • giving presentations
  • written communication including email, reports and formal letters
  • effective telephoning skills
  • hosting visits, socializing, meeting and greeting
  • listening skills
  • taking part in simulated meetings and negotiations
  • drafting examples of contracts
  • giving legal advice
  • making a presentation on a legal topics

 

English for Medical Professionals – 50 hours

Course content:

The course is designed to develop participants' language and communication skills in a professional context. The course focuses on active speaking, listening and writing skills and communication strategies.

  • Developing a patient-centered approach
  • Taking past medical & family histories
  • Taking a social history
  • Carrying out a physical examination
  • Handling challenging situations
  • Managing problematic patients & relatives
  • Negotiating treatment
  • Explaining resuscitation
  • Breaking bad news
  • Dealing with complaints
  • Preparing for an interview
  • Participating in handovers
  • Medical correspondence
  • Effective communication skills 
  • Creating rapport
  • Understanding colloquial expressions
  • Questioning technique & active listening
  • Asking about sensitive issues
  • Persuading and negotiating
  • Summarizing
  • Giving patient-friendly instructions
  • Written communication
  • Phone communication
  • Emphatic language
  • Normalizing statements
  • Exploratory and softening questions
  • Asking for clarification
  • Intonation patterns
  • Inviting patient suggestions
  • Demonstrating support and sounding reassuring

 

English for Banking and Finance Professionals – 40 hours

This course is ideal for banking and finance professionals to become effective international performers. A minimum intermediate level of English is required for this course.

Course content:

  • Presentation of one's own work, organization and products/services
  • Simulated negotiations and business meetings
  • Case studies and discussions on financial topics
  • Financial statements
  • Analysis of a company's financial strengths and weaknesses
  • Advising clients – explaining a portfolio
  • Aspects of national and international economies
  • Presenting figures and graphs and describing economic and social trends
  • Communication skills in an international context including intercultural understanding
  • Meetings
  • Management – theory and practice
  • Presentations
  • Leadership and team building
  • Business vocabulary

Foreign Language for Human Resources – 50 hours  (English/German)

This course is designed to provide the language skills needed to perform in a variety of work situations, including interviewing applicants, conducting appraisals, participating in meetings and using the telephone. The written and spoken work will be valuable in both formal and social situations.

Course content:

  • Organization & leadership
  • Recruitment (including interviewing techniques)
  • Training, motivation & rewards
  • Managing change
  • Employment law (including a visit to an industrial tribunal)
  • Conflict in the workplace
  • Dismissal procedures
  • Appraisal techniques

Course includes:Effective communication skills for meetings and negotiations, effective participation in discussions, giving presentations, persuading and compromising, summarizing, written communication including email, reports and formal letters, effective telephoning skills, hosting visits, socializing, meeting and greeting, making proposals, offers, suggestions, opening/closing meetings, current affairs, social, political and environmental issues, political systems and developments, education and training, advertising and the media, technology and society, meeting and greeting, dealing with enquiries and offering advice, arranging and cancelling appointments/social engagements, travel arrangements, bookings and reservations, giving and understanding directions, small talk.